First off, full disclosure: I’ve held off writing about Polynesian Village for several reasons.
This Club Level seems to be the hands-down #1 pick of most folks who frequent the Deluxe resorts at Disney World, and I’ve been extremely hesitant to write anything that would seem remotely negative toward such a fan favourite. So let me say before we go any further that yes, we enjoyed our experience at Polynesian Village overall.
Would we go back? No.
But wait! Hear me out before grabbing the pitchforks and storming my door!
I get the appeal, I really do. This resort is tropical. It really nails the whole “Hawaiian island” vibe. It’s one of the two original WDW resorts, holding that important distinction alongside the Contemporary Resort. It’s on the monorail loop, which is a super-mega-plus. The pools are nice. The grounds are lush. You can buy Dole Whip swirls right outside the lobby building. What’s not to like?
When we booked a room at Polynesian Village, we did so on a whim. In our quest to stay at all the Disney Deluxe resorts, it seemed like a no-brainer to jump at the chance to experience a place we hadn’t experienced before. We’re glad we did. We met a couple truly wonderful Cast Members, and we learned that there are a lot of things to love about this resort. We don’t really love it, though. We’ll explain why.
The room we stayed in is called the “Honeymoon Suite,” but as you’ll soon see, it isn’t a true suite in the sense that it’s only one room. It’s still very nice, though, with lots of space and a beautiful design.
Polynesian Village is one of three resorts on property that has two different Club Levels. Grand Floridian has Royal Palm Club in its main building and Sugarloaf in an outer building, the Contemporary has Atrium Club on its twelfth floor (made up of standard rooms) and Tower Club on its 14th floor (made up mostly of suites), and Polynesian Village has the Hawaii building and the Tonga building. What’s really unique about PV is that both the Hawaii and Tonga buildings are considered part of the “same” Club Level, the King Kamehameha Club.
It’s confusing, I know.
So, the Hawaii building is where the standard Club Level resort rooms are located. If you book a regular CL room at PV, this is where you’ll be staying. It’s also home to a very large, two-storey club lounge. The Tonga building, however, is an entirely separate, smaller building that houses only suites. It’s two stories, and has a small, limited lounge upstairs strictly for Tonga guests. Hawaii guests have access to the lounge in the Hawaii building only, while Tonga guests can use both lounges. This is important because the Tonga lounge has very limited selections for food and drink, mostly comprised of snacks, fruit, and basic cokes and alcohol, while the Hawaii lounge serves hot food like all the other club lounges. For example, if you want a cup of coffee while staying in Tonga, you can either use the Nespresso machine to make a cappuccino or walk over to Hawaii to get freshly brewed coffee (or use their new ultra-fancy Nespresso maker which looks like it belongs on a spaceship!).
Here’s some images to give you a better idea what the Tonga lounge looks like:
Now compare those images with the ones from the Hawaii lounge:
It might seem at first like the folks over in Tonga are getting a raw deal. But here’s the thing: the Tonga building has its own, 100% free room service menu. It’s a small menu, but it includes some great stuff delivered right to your room for absolutely no charge as part of your Club Level service. We were told the reason for this is because the Tonga lounge is unable to offer hot food items and the walk to Hawaii is a bit of a hike, so they implemented this room service menu as a way to alleviate some of that.
The food items are similar to what’s available at Kona Cafe, including Tonga Toast and sushi. Now I’ll be the first to argue that Kona Cafe is egregiously overrated, but they do make pretty good sushi. And it was nice to get it sent directly to our room and avoid the permanently-crowded and hectic Polynesian Village lobby.
Here’s a look at our snacks and breakfast: tuna rolls, crab cakes, Tonga Toast, fruit plate, and the Aloha Eggs.
Everything tastes better when it’s free and delivered to your door!
The wine and beer selection at Tonga is about the same as it is over in Hawaii. There was a merlot, a cabernet sauvignon, some type of white (sorry, we aren’t white wine drinkers so we didn’t note what kind!), and several beer options including Heineken, Bud Light, Yuengling, and Kona Brewing Co’s Longboard Ale (which is great). No sparkling wine, though. None at Hawaii, either, which meant no POG juice mimosas. Such a bummer. All the alcohol is entirely self-serve. There were also cordials and a few desserts each night in the Tonga lounge.
In case you’re wondering, the walk over to Hawaii isn’t too bad. You go through the Great Ceremonial House (aka the lobby), past the pool, and you’re there.
We didn’t find the Cast Members at Hawaii to be overly friendly, but the CMs in Tonga were exceptional. Literally some of the best we’ve encountered on WDW property. The Hawaii lounge quickly became something we avoided, to be perfectly honest. One of the main reasons is because it is always loud and hectic, more so than any other club lounge we’ve experienced by a long-shot. To be fair, we’ve never stayed in the Hawaii building so we can’t comment firsthand, but we both agreed that, were we to have booked a room there, we would have likely been looking to change resorts after a day or so. There are a few reasons for this:
- There are zero king rooms in the Hawaii building. None. Every room is a double queen. This makes the rooms there perfect for families, or even friend-trips and mom and/or dad + an older kid trips, but not ideal in any way for couples.
- As I said above, the lounge is seriously the most stressful we’ve encountered. If you’re looking for a relaxing and quiet trip, this would be the last place we’d recommend. You’ll see lots of kids running around, lots of lines for food and drink, and general noise throughout the day with little relief. The close proximity of the Hawaii building, and thus the CL lounge, to the pool makes it that much easier for excited kids to run in in their wet swimsuits to grab snacks, which adds to the commotion.
- The Cast Members work to keep things stocked, but it’s gotta be pretty damn hard. The Hawaii building is large with a lot of rooms. Add in the folks who come over from Tonga and you’ve got tons of people to take care of. While we were always able to find a CM to ask for something if we needed it, they were typically short with us. Not rude, just.. not very engaging.
- The food. I’m gonna be real here, y’all: the food at the Polynesian Village’s CL is the worst on property. It’s boring and doesn’t seem very high quality. Considering the amazing upgrades other CLs at WDW are doing in terms of imaginative food offerings (I’m looking at you, Boardwalk Inn!), Polynesian Village’s selections are a huge disappointment. When you pay for CL, part of what you’re paying for in the higher room rate is food and drink offerings. A room in Hawaii building is already more pricey than all the other Deluxes besides the Grand Floridian (and sometimes it’s the same price). They should and CAN do better, but they don’t.
Let’s talk about our room now, and the Tonga building in general.
Tonga is the smallest of the longhouses at the resort. It’s only two floors, while other longhouses have three. It sits right behind the marina docks overlooking Seven Seas Lagoon. To get there, you walk through the lobby, turn left like you’re heading to Captain Cook’s quick-service dining area, wade through the ocean of people standing around crowding the bathrooms, and follow the hallway outside. You’ll see a sign that says “To Tonga” or something like that. The short walkway is entirely covered, so you don’t have to worry about rain or anything.
The building houses all the suites at Polynesian Village. There are several one- and two-bedroom suites, called “Ambassador” and “Princess” rooms, respectively. There is also the presidential “King Kamehameha” suite, which is two floors. The single Honeymoon Suite is located next to the King Kamehameha, at the very end of the first floor hallway.
Here’s what the room looks like:
As you can see, it’s a gorgeous room. It’s not technically a suite, but it’s huge, so I’ll give them a pass on that. The bedroom has a coffee station right as you enter the room, a large dining table, a desk, a lounge chair next to the sliding glass door, a dresser/TV stand, and that big canopy bed that makes you want to go jump on it. There are also sliding shutters between the bathroom and bedroom, so you can open those up if you wanna say hi to the person in the shower or whatever.
Here’s the bathroom:
It features a nice glass walk-in shower with a fantastic shower head, as well as a jetted tub. I wanted to try the tub really badly, but it didn’t work. It only gave scalding hot water, no cold. It was a disappointment since I love baths, and at the price per night of this room everything in it should work. There is also no makeup mirror in this room, which is weird because every Club Level room on property nowadays seems to have one.
The patio and view:
The view is lovely, isn’t it? Before you ask, no, you can’t see the castle from this room because the roof of one of the other longhouses just barely manages to cut it out of frame. We did see some of the fireworks, but your best bet for firework viewing is to walk down to the dock or beach. It’s not that great of a view compared to the Contemporary’s or Grand Floridian’s (mostly because of the DVC bungalows), but it’s the best at the resort. You can also go watch them from the lounge in Hawaii. The lights from the lounge reflect against the big glass windows, however, so it does detract a bit from the show.
Because Tonga is situated alongside the main walkway to Luau Cove, where they do the luau show each night, there will be a lot of foot traffic in front of the room. As you can see in one of the photos above, there is shrubbery that blocks the patios off from the walkway, so it’s not like someone can just walk right up to your door or anything. Keep those curtains closed at night, though!
The Honeymoon Suite is very comfortable. The bed is one of the best we’ve slept in. Housekeeping was on point and friendly. The Cast Members in Tonga went above and beyond to answer any question we had. It was nice to just sit at our huge dining table in the morning, eat our free room service breakfast, and watch the people walking by our patio door. I’ve never found the Polynesian Village to be remotely relaxing, mostly due to how hectic the lobby always is, but this room in Tonga managed to create that atmosphere for me.
There was one big downside, though, that has to be mentioned here. The Honeymoon Suite has a connecting door. Normally that isn’t a huge deal, and most older hotels have them. In fact, the entire 14th floor of the Contemporary is connected via connecting doors, so you could in theory rent out the whole thing if you want to spend obscene amounts of money like there’s no tomorrow. But the connecting doors at the Contemporary are fairly soundproofed. The one we had in Tonga was definitely NOT. There was a large and extremely loud family in the King Kamehameha Suite next to us, and we were treated to every single conversation almost as clearly as if they had been in the room with us. There were several kids in there, and they weren’t very happy most of the time, to say the least. We got screaming, yelling, crying, shrieking.. you name it. I’m not familiar with the layout of that suite, but it seems like the living area might be located right next to the connecting door? That’s all we could figure, since we heard all about the family’s fastpasses, dining plans, arguments, etc. from early in the morning until well into the night. If we’d been a couple on our honeymoon, we’d have been extremely unhappy with the situation.
So that’s our take on our stay in Tonga at the Polynesian Village. Would we recommend it? Honestly, not really. It’s very expensive to stay anywhere at this resort, and the Tonga rooms are exorbitant even by Disney Deluxe standards. You do get a lot of perks, such as the extra lounge and the room service. The Tonga staff are great. But the negatives really do outweigh the positives here. Tonga might be a good choice for a large family who has always wanted to stay at the Polynesian, but that’s really the only scenario we can come up with that makes it worth it. There are much better Club Level experiences to be had at WDW. There are much better suite options at WDW. For a couple, especially, Polynesian Village isn’t a good bet.
We’re glad we stayed here so we can say we have. It was worth it for the experience. But we doubt we’ll be headed back through this door again.